Request for Information: Family Friendly Transit

Detroit Disability Power, a community partner of the University of Michigan's STPP, supports the initiative by highlighting the necessity of accessible and reliable transit for the disabled community. They argue that transportation barriers contribute to the marginalization of disabled residents and provide a framework for what constitutes an inclusive transit system.

New Gateways, Inc., a nonprofit organization serving adults with intellectual and developmental disabilities, supports the FTA's effort to establish standardized transit quality metrics. They argue that the metrics should go beyond basic ADA compliance and operational statistics to include lived experience factors like independent usability, reliability for disability services, and a new performance area for customer experience.

A frequent NJTransit rail commuter expresses extreme dissatisfaction with the current quality of service, citing frequent breakdowns, poor app functionality, and a lack of accountability from the organization. The commenter calls for new leadership, funding, and general improvements to the transit system.

The commenter criticizes the FTA for its poor service quality, slow turnaround times on project reviews, and staffing issues. They argue that the agency should focus on internal improvements and efficiency rather than placing additional burdens on service providers.