Request for Information: Family Friendly Transit

New Gateways, Inc., a nonprofit organization serving adults with intellectual and developmental disabilities, supports the FTA's effort to establish standardized transit quality metrics. They argue that the metrics should go beyond basic ADA compliance and operational statistics to include lived experience factors like independent usability, reliability for disability services, and a new performance area for customer experience.

A private citizen expresses support for the request for information by highlighting the need to improve public transit for families. The commenter argues that transit systems must address specific issues regarding safety, cleanliness, and accessibility, such as better lighting, increased security, and improved elevator maintenance.

An individual traveler shares personal observations regarding the diverse demographics of train passengers, including students, seniors, and members of the Amish community. They advocate for improved safety measures at stations, specifically mentioning the need for better lighting, parking, and police presence.