Request for Information: Family Friendly Transit

The commenter suggests that the FTA should adopt a specific "ETA Completeness Benchmark" to measure whether riders actually receive real-time information rather than just static schedules. They argue that this metric is vendor-neutral, independently verifiable, and particularly important for families who need to minimize uncertainty during travel.

Detroit Disability Power, a community partner of the University of Michigan's STPP, supports the initiative by highlighting the necessity of accessible and reliable transit for the disabled community. They argue that transportation barriers contribute to the marginalization of disabled residents and provide a framework for what constitutes an inclusive transit system.

Nia Knox, representing the nonprofit Program to Educate All Cyclists (PEAC), argues that late-night flash (LNF) traffic signals create significant safety and accessibility barriers for pedestrians, particularly those with cognitive disabilities. The organization supports the proposed action of maintaining consistent daytime signal operations or providing pedestrian push buttons to override LNF mode.

Olivia David, a PhD candidate at the University of Michigan, is submitting a research project report titled "Nice Streets, Mean Streets." The project, a collaboration between the University of Michigan and the nonprofit Program to Educate All Cyclists (PEAC), uses Strava data and student experiences to map transportation accessibility and identify areas needing safety upgrades for individuals with cognitive disabilities.

SimplifyTransit, a transit-centric Software as a Service company, supports the FTA's initiative to develop industry standards for measuring customer experience. They recommend building on existing data standards (like GTFS and TIDES), providing funding for research to avoid unfunded mandates, and ensuring survey methodologies are ADA accessible and multilingual.

The commenter, a transit customer experience expert, supports the Family Friendly Transit Data Initiative and provides detailed recommendations for establishing a national standard for transit customer experience surveys. They argue for unified metrics, specific sampling methods, and the inclusion of both rider perception and observational data to create a benchmarking system for transit agencies.

Birkinbine Logistical Support Services Company, LLC submits the "USABahn framework," a proposal to create a national mobility interoperability framework to solve multi-modal fragmentation and accessibility issues. They argue that the FTA should update its public dashboard to include metrics for inter-agency handoff efficiency, pedestrian access viability, and unified ticketing to better serve families and ADA passengers.