Complaint About Involuntary Downgrade Compensation Per AA Revised COC and Tariff

The commenter supports the third-party complaint against American Airlines regarding involuntary downgrade compensation. They argue that the current 40% refund cap is unfair and that the Department should provide relief for passengers harmed by the policy before it is officially abandoned by the airline.

The commenter argues that American Airlines' (AA) new contractual terms for a flat 40% refund on involuntary downgrades are unjust and create a perverse incentive for the airline to downgrade passengers. They advocate for a refund based on the actual fare difference and additional compensation similar to denied boarding amounts.

The commenter argues that the current refund policy for American Airlines downgrades is inadequate and constitutes a "scam" because it does not reflect real-world price differences. They support federal oversight and regulatory intervention to ensure that refunds are significantly higher than the amount currently proposed by the airline.

The commenter opposes American Airlines' revised Contract of Carriage, arguing that the 40% refund cap for involuntary downgrades is insufficient and violates DOT guidance. They contend that the policy allows the airline to unfairly retain the majority of a passenger's payment when a premium service is not provided.

The commenter argues that American Airlines' involuntary downgrade policy is unfair because the flat 40% refund does not reflect the actual market value difference between premium and economy cabins. They request that the Department of Transportation intervene to require airlines to refund the actual fare difference and provide transparent disclosure of downgrade procedures.

The commenter is a private individual who is complaining about an inadequate refund received after being involuntarily downgraded from first class to coach on an American Airlines flight. They are advocating for a refund based on the actual price difference between the two classes of service rather than the airline's percentage-based calculation.