Comment from Lyssa Born
Lyssa BornSupportIndividual
Summary: The commenter is a private individual who is complaining about an inadequate refund received after being involuntarily downgraded from first class to coach on an American Airlines flight. They are advocating for a refund based on the actual price difference between the two classes of service rather than the airline's percentage-based calculation.
This happened to me on a flight to Hawaii in 2022. I booked two first class tickets on American. The day of the flight, my flight was majorly delayed so they automatically rebooked me on another flight in coach. This would have been fine except the refund they gave me was well below what I was owed. I had taken screen shots of the economy price vs first class on the day I booked and there was a huge discrepancy between what they gave me and what I was owed. I feel like they actively stole from me. I escalated the issue but they refused to help.