Comment on FR Doc # 2026-12559
Christopher TaylorOpposeIndividual
Summary: The commenter argues against using the term "customer" in federal regulations, suggesting it introduces bias and undermines professional acquisition standards. They contend that "customer service" as a factor can lead to poor decision-making and harm the national defense strategy by failing to promote fair competition.
The idea of a "customer" does not belong in the Regulation. "End user" is acceptable, but "customer" introduces bias & control into acquisition through the idea of customer service. Agencies then use "customer service" as a DMAP factor & rely on comments from biased "customers" who have little to no training in acquisition & lack the position to give business acumen. "Customers" are rude, free-riding, one way, & truly believe they are always right, so now isn't the time to straighten up the acquisition. In 2014, the Air Force didn't know it was using Russian-made RD-180 rocket engines to launch payloads into space? Be surprised if documentation was not filed by a contract specialist defending why the acquisition is not in line with the principles of the FAR. The idea of "customer" inside the FAR is not good for the national defense strategy (specifically the Indo-Pacific, supercharging the industrial base, does not help promote fair competition & therefore it in the best interests of the United States of America.