Comment from Sandy Starkman
Sandy StarkmanOtherIndividual
Summary: The commenter is expressing a personal grievance regarding airline refund policies for first-class upgrades. They argue that passengers should receive a full refund of the price difference if the purchased seat is unavailable due to mechanical issues or schedule changes.
American Airlines needs to refund the full amount someone paid to upgrade to first class- IF THE SEAT IS NOT AVAILABLE- If the coach ticket that day was $200, and person paid $800 for a first class seat, then a refund of no less than $600 is required. If the first class seat is broken or planes change or some other reason person doesn't receive a first class seat, then the full refund is required. They must receive what they purchased-