Comment from Gregory Ray
Gregory RaySupportIndividual
Summary: Gregory Ray is a frequent flyer who is complaining about American Airlines' involuntary downgrade compensation policy. He argues that the airline's 40% refund is insufficient and that they should instead refund the full difference between the original first-class fare and the coach fare available at the time of booking.
I agree with the complaint that American Airlines is cheating customers. In the case of an involuntary downgrade, paying back 40% of the original fare is insufficient. Also, this policy was changed AFTER I purchased my ticket and American has been unwilling to honor the policy that was in place at the time that I purchased my ticket. I have written to OACP and American's CEO about this but the problem remains unresolved.